1. Introduction

Welcome to Alpine Outdoor Adventure (“we,” “our,” or “us”). We are a government-registered trekking and adventure agency based in Thamel, Kathmandu, Nepal. We are committed to protecting your privacy and ensuring the security of your personal information when you visit our website (alpinetreknepal.com) or book our services.

2. Information We Collect

We collect information to provide and improve our trekking, tour, and adventure services. This includes:

  • Personal Information: Name, email address, phone number (including WhatsApp), passport details, nationality, and emergency contact information provided during booking or inquiry.
  • Booking Information: Tour preferences, dietary requirements, medical conditions relevant to high-altitude trekking, and payment details.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our website, collected automatically via cookies and Google Analytics.

3. How We Use Your Information

We use your data strictly for the following purposes:

  • To process and manage your tour bookings, permits (e.g., TIMS, ACAP, RAP), and logistics.
  • To communicate with you regarding your itinerary, safety protocols, and pre-trip preparations (via email or WhatsApp).
  • To improve our website’s user experience and analyze traffic through Google Analytics.
  • To comply with Nepalese government regulations regarding tourist registration and trekking permits.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential Cookies: Required for the website to function properly (e.g., maintaining your session during booking).
  • Analytics Cookies: We use Google Analytics to understand how visitors interact with our site. This data is anonymized and used solely for improving our services.

You can choose to disable cookies through your browser settings, though this may affect the functionality of our booking system.

5. Third-Party Services

We may share your information with trusted third parties solely to fulfill your booking:

  • Payment Processors: To securely process your deposits and final payments.
  • Communication Tools: We use WhatsApp for quick, direct communication regarding your trip. Please note that WhatsApp is a third-party service with its own privacy policy.
  • Automation Services: We utilize secure, automated backend systems to process booking inquiries and generate itineraries efficiently. No sensitive personal data is used to train external AI models.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request the deletion of your data, subject to our legal obligations to retain booking records for permit and tax purposes in Nepal.

To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Agency: Alpine Outdoor Adventure
  • Address: Thamel, Kathmandu, Nepal
  • Email: alpineoutdooradventure@gmail.com
  • Phone/WhatsApp: +977 9841233613

Last Updated: October 2023